Cross Rhythms Plymouth Privacy Policy

Cross Rhythms Plymouth is committed to protecting your privacy and this policy sets out how we collect personal data, how we use it and how we store it. It applies to all our services.

Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

If you have any questions about your personal information or this policy please contact us by email, telephone or post:

Cross Rhythms Plymouth
C/O Cornerstone House,
28 Old Park Road,
Peverell,
Plymouth,
PL3 4PY

Tel: +44(0)1752 225623

Email: info@crplymouth.co.uk

How we collect information

We collect your personal information when you subscribe to our mailing list, contact us in person, or use an online form, communicate with us by email, telephone or post, make a donation, request our bank details, or comment on a web page. We may also collect your personal information in-person at events which you attend, or when you visit our premises.

Our website is hosted and run by Cross Rhythms based in Stoke-On-Trent. They may collect your personal information when you use our website. For how they use your data you can view their privacy policy online at www.crossrhythms.co.uk/termsofuse/privacypolicy/

What we collect

We may collect the following information:

  • Full name
  • Contact information including postal address, email address and telephone number
  • Bank account details (for setting up regular donations)
  • Demographic information such as preferences and interests

What we do with information we gather

We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Your data is processed at our offices in Plymouth, and in some cases by external parties such as third-party technical service providers, mail carriers and cloud service providers. We never pass your personal information on to other organisations for them to use for their own marketing or fundraising purposes. We may use your personal information in the following ways:

  • Giving you information about our work and services by post, email and telephone
  • Administering donations made online, by telephone or by post
  • Personalising and improving our services
  • Meeting our legal obligations
  • Complying with our policies and procedures
  • Responding to your enquiries
  • Fundraising

The following sections given more detail about how we use your personal information.

Email Mailing Lists

If you subscribe to our email mailing list we collect your email address and name and your areas of interest. We will use your contact details to send you regular emails. Each email we send will contain a link which allows you to unsubscribe from our mailing list or update your preferences.

We use a 3rd party service called MailChimp (The Rocket Science Group, LLC.) to manage our database of email contacts and mailing list subscriptions. This service may also collect data concerning the date and time when email messages are viewed, as well as any interactions with messages, such as clicking on links included in the message. MailChimp carry out data processing in the US, and you can read their privacy policy here.

Postal Mailing List

If you subscribe to our postal mailing list we collect your name, address and postcode. We will use your contact details to send you regular updates on the work of Cross Rhythms by post. To change your personal details or ask us to stop communicating with you by post, contact us using the details above.

Marketing and Fundraising

We will use the contact details you give us to contact you about the work of Cross Rhythms Plymouth.

We will only communicate with you in the ways that you want us to and will always respect your privacy. If you want to change how we contact you, please let us know by calling +44(0)1752 225623 or emailing info@crplymouth.co.uk. If you ask us not to use your personal information for fundraising or marketing purposes we may keep your details on a suppression list so that we know not to contact you.

In most cases we will rely on getting your consent to our use of your personal information. In some circumstances, however, we may rely on legitimate interest as our legal basis to collect, use and store your personal information. We rely on donations to sustain our work, so it is in our interest to contact past and potential donors to update them on the work of Cross Rhythms Plymouth, and ask for their financial support. For example, if you have made a donation we may send you letters about our work because we have a legitimate organisational interest to use your personal information to contact you and there is no overriding prejudice to you by using your personal information for this purpose. We will always provide you with the option to opt-out of having your personal information used in this manner.

Social Media Interaction

We use the following services: Facebook, Facebook Messenger, and Twitter. These services may collect Cookies and usage data, and process data in the US.

How long we keep your information

We keep your personal information for as long as it is needed to provide our services and in accordance with accounting and tax rules. When we no longer need your personal information, it will be securely disposed of.

Links to Other Sites

Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

When we may disclose your information to 3rd parties

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We do pass your data to third parties who process data on our behalf. We make sure that all 3rd parties hold data securely and meet the requirement of UK data protection laws.

Consent from parents/guardians for children

Children under the age of 13 must get consent from their parent or guardian before submitting their personal data.

Transfers to other countries

We use 3rd party services to process personal data and in some cases this processing may happen outside of the European Economic Area. We make sure that all 3rd parties hold data securely and meet the requirement of UK data protection laws. By communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Your Rights

Your principal rights under data protection law are:

  • the right to access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

Should you wish to exercise any of the above rights, please contact us using the details at the beginning of this policy. Please provide as much information as possible about the nature of your request. It may take up to 28 days for us to respond to your request. If we process your personal information in order to fulfil our legal obligations, or for the exercise or defence of legal claims, or we can demonstrate compelling grounds that override your rights and freedoms we may not be able to fulfil your request. However we will contact you to discuss further.

Data Protection

Any data collected will be held in accordance with the General Data Protection Regulation.

Changes to This Privacy Policy

Cross Rhythms Plymouth may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If there are any significant changes to this policy we may contact you by email or post to let you know, and may place a notice on our website. This policy was last updated on the 24th of May 2018.

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